You have been packing them yourself. That has taught you things.
Nobody knows your orders like the person who has been putting them in boxes. Handing that over should not mean losing it. The handover is mostly you telling us what you know, and us writing it down properly.
Or call 01934 912001.
Where you are
The packing is fine. It is everything around it that has stopped scaling
The packing was never the hard part. The hard part is that it happens at eight at night, that a good week means a worse week somewhere else, and that a holiday has to be planned around the despatch bench. You have probably already had the week where orders went up and you were pleased and slightly sick at the same time.
That is the point most brands start looking. Not because the current way is broken, but because it only works while one specific person keeps doing it.
What changes
Day one, and the week after
- Your stock arrives and is counted in against what the supplier said was on the pallet, so you find out about a short delivery from us rather than from a customer.
- Orders come through from your storefronts as they are placed, get picked and packed to your spec, and go out on the carrier you have chosen, ahead of that day”s collection.
- You stop being the constraint. Orders still ship when you are ill, away, at a trade show, or asleep.
- You keep the detail. The fragile line that needs extra wrap, the customer who always wants two invoices, the SKU that looks identical to another one. Those become written rules instead of things you remember.
Why a conversation beats a comparison
The bits that matter are the bits with no tick-box
Most of what makes your orders yours will not survive a dropdown. There is no option for “these two products get mistaken for each other so they live at opposite ends of the shelf”, or “anything going to a business address needs the delivery note inside”, or “we put a handwritten card in the first order and nothing after”.
Those are exactly the details that decide whether a switch feels like a relief or a mistake. They are easy to say out loud in ten minutes and impossible to express by picking from a list. So say them out loud, and let us tell you which we would keep as they are and which we would do differently, and why.
You will be talking to the warehouse, not a middleman. One site, in Weston-super-Mare, and the people on the call are the people who will run your orders.
The difference
The despatch bench, or someone else’s
Packing them yourself
- Orders get packed at eight at night, after the day job of running the business.
- A good week costs you a worse week somewhere else.
- Holidays are planned around the despatch bench.
- The detail that makes your orders yours lives in one person’s head.
With EZ3PL packing them
- Your hours go back into selling, sourcing and building the brand.
- Volume going up is somebody else’s staffing problem.
- Orders ship when you are ill, away or flat out on something else.
- Those details become written rules that outlast anyone’s memory.
How the handover works
Three steps, and most of step one is you talking
We learn your spec. How each line is packed, what goes in the box, the two SKUs that get mistaken for each other, the customer who always wants the delivery note inside.
Stock arrives and is counted in. Against what the supplier said was on the pallet, so a short delivery is found here rather than by a customer.
Orders sync and ship. Your storefronts feed the warehouse directly, orders are picked and packed to your spec, and they go out ahead of that day’s collection.
Questions about switching from in-house
The ones we get asked most
Will my orders come through automatically?
Yes. Helm connects to the major selling channels, so orders arrive as they are placed rather than being exported and emailed over.
What happens to my own packaging?
It is used as you specify. If a line needs extra wrap, or the first order from a customer looks different from the fifth, that goes in the spec.
Do I keep my carriers?
Yes. You choose the carrier and keep the promises you have made your customers, unless you want to revisit them.
What about the awkward orders?
Bring them to the call. The exceptions are usually what decides whether a handover feels like a relief, and they are easier said out loud than written into a form.
Bring the awkward bits, not the tidy version
Thirty minutes. Tell us what a normal day looks like now, what goes wrong when it goes wrong, and what you would want to stop doing first. We will tell you how we would take it on and what the first two weeks would involve.
Or call 01934 912001.